Package Holiday Significantly Changed: PTR 2018 Refund

Your holiday operator changed your accommodation, flight times, or destination. You have the right to a price reduction or full refund under Package Travel Regulations 2018 Regulation 15.

Quick Answer

Notify the operator within 7 days of the change. Request price reduction or alternative package of equivalent value. If they refuse, claim full refund under PTR 2018 Reg 15. Significant changes: different hotel (worse rating/location), flight timing (more than 12 hours different), destination change. Claim within 2 years.

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What Counts as a Significant Change?

Hotel downgraded to worse location or lower rating. Flight rescheduled to much earlier/later (12+ hours). Destination changed substantially. Duration shortened. Any change materially affecting the holiday value.

Your Rights Under PTR 2018 Reg 15

You can accept the change (price reduction offered), request an alternative package of equivalent value, or cancel and claim full refund (minus any discounts offered by operator). You must choose within reasonable time. If you cancel, refund must be paid within 14 days.

Step-by-Step Claim

  1. Write to operator immediately when change is announced: "I am rejecting this change under PTR 2018 Regulation 15. Please offer a price reduction or alternative package."
  2. Keep all correspondence and documents (booking confirmation, change notice, emails).
  3. If operator refuses, escalate: "I am exercising my right to cancel under Reg 15 and claim a full refund."
  4. If refund not received within 14 days, claim via Section 75 (credit card) or chargeback (debit card), or pursue in court/claims service.