Find answers to the most common questions about Fightingback.
Yes. Every new account gets 1 free letter across all 26 tools, no card needed. Use it on whichever fight matters most to you. Decoded scanner stays free even after your free letter is used.
After you've used your free letter, you can subscribe for more. Personal is £4.99/month (15 letters per rolling 30 days), Pro is £9.99/month (40 letters per rolling 30 days plus extras like case grouping and priority response). Annual plans save 33%.
Decoded (our letter scanner) counts as one of your 3 on Free, or as half a letter on paid plans. So a Personal user can use it 40 times a month.
Personal Monthly: £4.99/month - 15 letters per rolling 30 days. Cancel any time.
Personal Annual: £39.99/year - 15 letters per rolling 30 days. Save 33%.
Pro Monthly: £9.99/month - 40 letters per rolling 30 days, plus case grouping, multi-document scan, branded export and priority response.
Pro Annual: £79.99/year - 40 letters per rolling 30 days plus Pro features. Save 33%.
Decoded (letter scanner) counts as half a letter on paid plans, so you can scan up to 40 letters per month on Personal.
No. Fightingback provides guidance and generates template letters based on UK law, but this is not legal advice.
For complex legal matters - especially those involving court proceedings, significant money, or specialized areas like employment law - we recommend consulting a qualified solicitor.
The letters we generate are tools to help you communicate your position, not legal advice on how to proceed with your case.
Fightingback uses advanced AI (Claude API) to analyze your situation against relevant UK legislation and generate properly worded formal letters.
The AI has been trained on:
- Consumer rights law
- Housing law
- Employment law
- Debt law
- Data protection (GDPR and DPA)
- And more
The AI generates letters that cite specific legislation and follow proven frameworks that have helped thousands of people resolve their disputes.
Yes. We take data privacy seriously.
Documents you upload are processed by our AI for analysis only and are not stored permanently on our servers. When you upload a document:
- It is sent to Claude AI for analysis
- The analysis is returned to you
- Your case history and documents are saved locally in your browser
For full details on how we handle your data, see our Privacy Policy.
Each Fightingback tool includes escalation steps to guide you through next actions if the initial letter doesn't resolve your issue.
Depending on the dispute, escalation options may include:
- Follow-up letters with stronger language
- Complaints to relevant ombudsman schemes
- Alternative dispute resolution (ADR)
- Small claims court procedures
We guide you through each step so you know exactly what to do next.
Yes, absolutely. You can cancel your subscription at any time, no questions asked.
Simply go to your account Settings and click "Cancel Subscription". Your access will continue until the end of your current billing period.
No refunds are provided for partial months, but you'll have full access to the platform for the remainder of your paid period.
Every new account gets 1 free letter across all 26 tools, no card needed, and you choose which tool to spend it on. All 26 tools are accessible on Free, including RightsCheck, ParkingFight, BenefitsFight, DebtShield, FOIRequest, TenantShield, BankBack, AmazonFight, FlightFight, and 17 others.
Decoded (our letter scanner) is unlimited and free on the Free plan — scan as many scary letters as you need to understand. On paid plans it counts as half a letter against your monthly cap, so a Personal subscriber writing 10 letters that month would still have room for 10 Decoded scans within the 15-letter cap.
After your free letter, you'll need a subscription to keep going. Personal is £4.99/month for 15 letters per rolling 30 days. Pro is £9.99/month for 40 plus features for serious cases.
No. We cannot guarantee specific outcomes because every case is different.
What we can tell you is that:
- Our letters cite specific relevant UK legislation
- They follow proven frameworks that have worked for thousands of people
- They are professionally worded and persuasive
Success depends on factors beyond our control - the company's policies, evidence you have, legal precedent, and more. But our approach gives you the best chance of success.
You can delete all your data at any time from your account settings.
Go to Settings and click the Delete all my data button in the "Your Data Rights" section.
This will:
- Remove all your case history from your browser
- Delete your account and data from our servers
- Stop any active subscription
This action cannot be undone, so make sure you've downloaded any letters or case information you want to keep first.