Frequently Asked Questions
Find answers to the most common questions about The Underdog.
Yes! 5 core tools are always free with 3 uses each. These include RightsCheck, ParkingFight, BenefitsFight, DebtShield, and FOIRequest.
Decoded (our letter scanner) is also always free with unlimited use - scan and understand any legal document.
After using your 3 free uses on a tool, you can subscribe for unlimited access at GBP 4.99/month or GBP 39.99/year, or pay GBP 2.99 for a single letter without subscribing.
Monthly: GBP 4.99 per month - cancel any time
Annual: GBP 39.99 per year - save 33% compared to monthly billing
Pay-per-letter: GBP 2.99 for a single letter without subscribing
All payment options give you unlimited access to all our consumer rights tools.
No. The Underdog provides guidance and generates template letters based on UK law, but this is not legal advice.
For complex legal matters - especially those involving court proceedings, significant money, or specialized areas like employment law - we recommend consulting a qualified solicitor.
The letters we generate are tools to help you communicate your position, not legal advice on how to proceed with your case.
The Underdog uses advanced AI (Claude API) to analyze your situation against relevant UK legislation and generate properly worded formal letters.
The AI has been trained on:
- Consumer rights law
- Housing law
- Employment law
- Debt law
- Data protection (GDPR and DPA)
- And more
The AI generates letters that cite specific legislation and follow proven frameworks that have helped thousands of people resolve their disputes.
Yes. We take data privacy seriously.
Documents you upload are processed by our AI for analysis only and are not stored permanently on our servers. When you upload a document:
- It is sent to Claude AI for analysis
- The analysis is returned to you
- Your case history and documents are saved locally in your browser
For full details on how we handle your data, see our Privacy Policy.
Each Underdog tool includes escalation steps to guide you through next actions if the initial letter doesn't resolve your issue.
Depending on the dispute, escalation options may include:
- Follow-up letters with stronger language
- Complaints to relevant ombudsman schemes
- Alternative dispute resolution (ADR)
- Small claims court procedures
We guide you through each step so you know exactly what to do next.
Yes, absolutely. You can cancel your subscription at any time, no questions asked.
Simply go to your account Settings and click "Cancel Subscription". Your access will continue until the end of your current billing period.
No refunds are provided for partial months, but you'll have full access to the platform for the remainder of your paid period.
These 6 tools are always free with 3 uses each:
- RightsCheck - Understand your consumer rights
- ParkingFight - Challenge unfair parking tickets
- BenefitsFight - Check benefit entitlements
- DebtShield - Manage debt issues
- FOIRequest - Make Freedom of Information requests
Decoded (our letter scanner tool) is also always free with unlimited use - there are no restrictions.
We offer additional premium tools that require a subscription for full access.
No. We cannot guarantee specific outcomes because every case is different.
What we can tell you is that:
- Our letters cite specific relevant UK legislation
- They follow proven frameworks that have worked for thousands of people
- They are professionally worded and persuasive
Success depends on factors beyond our control - the company's policies, evidence you have, legal precedent, and more. But our approach gives you the best chance of success.
You can delete all your data at any time from your account settings.
Go to Settings and click the Delete all my data button in the "Your Data Rights" section.
This will:
- Remove all your case history from your browser
- Delete your account and data from our servers
- Stop any active subscription
This action cannot be undone, so make sure you've downloaded any letters or case information you want to keep first.