Authoritative UK websites and guides we reference
These are the official UK resources we reference when building your ScamRecover letter. Useful if you want to dig deeper into fraud reporting, APP fraud recovery, and getting support after being scammed.
UK's national fraud reporting centre. Report scams here and get a crime reference for your bank claim.
actionfraud.police.uk - Action Fraud
Investigates serious and organised fraud. Action Fraud reports feed into NFIB investigations.
Handles fraud claims against banks. If your bank won't reimburse, escalate to the FOS.
Protects you from unauthorised transactions and fraud. Banks must investigate within 35 days.
Legislation.gov.uk - PSR 2017 - UK Parliament
Free guidance on fraud, reporting scams, and getting your money back from banks.
citizensadvice.org.uk - Citizens Advice
Charity providing fraud prevention advice and support for victims.
getsafeonline.org - Get Safe Online
Report to Action Fraud at actionfraud.police.uk. You'll get a crime reference which you can use with your bank to claim a refund.
Banks should reimburse unless you were extremely careless. Report to Action Fraud first, then demand a refund from your bank in writing.
Banks have 35 days to acknowledge and investigate. Action Fraud feeds reports to the NFIB for serious fraud investigation.