Authoritative UK websites and guides we reference
These are the official UK resources we reference when building your AmazonFight letter. Useful if you want to dig deeper into your consumer rights with online marketplaces, the A-to-Z guarantee, Section 75 protection, or chargebacks.
The law protecting you when you buy goods or services online. Amazon's A-to-Z Guarantee must be at least as good as your legal rights.
Legislation.gov.uk - Consumer Rights Act 2015 - UK Parliament
Your rights when shopping online, including 14-day returns, clear information, and protection against unfair terms.
gov.uk/consumer-rights-when-things-go-wrong - UK Government
Governs online and distance selling. Covers your right to cancel orders and the 14-day cooling-off period for goods bought online.
Legislation.gov.uk - Consumer Contracts Regulations 2013 - UK Parliament
Your right to claim refunds from your card issuer if you paid by credit card. They are jointly liable with Amazon for goods that don't arrive or are faulty.
Legislation.gov.uk - CCA 1974 Section 75 - UK Parliament
How chargebacks work, when you can claim, and how to submit a chargeback request if your card issuer won't help.
Protects you when you pay online. Covers your right to challenge unauthorised transactions and get refunds.
Legislation.gov.uk - PSR 2017 - UK Parliament
Free guidance on your rights when shopping online, dealing with Amazon disputes, and escalating complaints.
citizensadvice.org.uk - Citizens Advice
Independent consumer advice on Amazon disputes, faulty goods, refunds, and your rights against online retailers.
which.co.uk - Which?
Can investigate unfair trading or scams by sellers on Amazon. You can report to your local trading standards office.
gov.uk/find-local-trading-standards-office - UK Government
Practical guidance on resolving marketplace disputes, chargebacks, and getting refunds from Amazon and other online sellers.
moneysavingexpert.com - MoneySavingExpert
Amazon's buyer protection scheme. If you don't receive an item or it arrives faulty, you can claim a refund through Amazon's A-to-Z process. Amazon must investigate within a set timeframe.
Yes. If you paid by credit card, your card issuer is jointly liable under Section 75 for goods that don't arrive or are faulty, even if sold by a third-party marketplace seller.
You have 14 days from delivery to open an A-to-Z claim. For Section 75 chargebacks, you usually have 120 days from the transaction. Always claim quickly.
If Amazon refuses your claim unfairly, you can escalate to the Financial Ombudsman or claim Section 75 from your card issuer. You're not limited to just Amazon's process.
Yes. Once you've bought something, you're protected by consumer law. Opening the packaging doesn't void your right to a refund if the item is faulty or not as described.