Terms of Service

In plain English. No legal jargon. Last updated 5 June 2026.

1. Who we are

Fightingback is a service operated by Creative Sauce Ltd, a company registered in England and Wales. When we say "we" or "Fightingback" in these terms, we mean Creative Sauce Ltd. When we say "you" we mean the person using Fightingback.

Our contact email is hello@fightingback.uk. Reply to any of our emails and a real person will see it.

2. What Fightingback does

You tell us about a consumer-rights problem - a parking ticket, a refund refusal, a tenancy dispute, a benefits decision, that kind of thing. Our software uses an AI model (Anthropic's Claude) to draft a formal letter that cites the UK legislation we believe applies. You review the letter, edit it if you want, and send it.

Decoded is our document scanner. You upload a letter (typically one you have received and don't fully understand) and we explain in plain English what it says, what the sender is threatening, and what your general rights are.

The Fightingback chatbot (the chat widget on the homepage and inside the app) is an AI helper that answers questions about how Fightingback works and points you to the right one of our 26 tools. It is not a counsellor, not a solicitor, and is bound by built-in safeguarding rules: if you are in crisis the bot will refuse to act as help and will signpost you to the appropriate UK helpline. See our AI Use Policy and Disclaimer for the full detail.

3. What Fightingback is NOT

What we provide is consumer-rights guidance. The letters we draft are based on UK law as our software understands it. They are not tailored, professionally-supervised legal advice on your specific facts. A solicitor reviewing your case might reach a different view, identify additional issues, or recommend a different strategy.

For anything with serious consequences - eviction proceedings, criminal matters, large debts, anything in front of a court or tribunal - get a solicitor or speak to Citizens Advice. Fightingback is best for the first letter in a dispute, not the courtroom.

4. Your account

You need an account to use Fightingback. To sign up you give us your name, email and a password. You must tick the box confirming you have read these Terms, our Privacy Policy and our Disclaimer.

You must be 18 or over to have an account. One account per person. Keep your password to yourself - we treat anyone with your login as you.

You can close your account at any time from Settings. We will delete your personal data within 30 days, except where we are required to keep records (for example, accounting records under HMRC rules).

5. Plans and pricing

Pricing v3 (effective 5 June 2026):

• Free. One letter, ever, across any of our 26 tools. No card needed. Decoded scanner stays unlimited even after that first letter is used.
• Personal. £4.99 a month or £39.99 a year. 15 letters per rolling 30 days. Decoded counts as half a letter against your cap.
• Pro. £9.99 a month or £79.99 a year. 40 letters per rolling 30 days, plus case grouping, priority response, multi-document upload, bulk export and extended history.

How letter credits work (what you are agreeing to)

When you tick the box to create an account you are accepting how our cap system works. Here it is in plain English:

• What counts as a letter. Each time you press Generate and we successfully produce a letter for you, that uses 1 letter from your cap. It does not matter how good or useful the letter is - if it was generated, it counts.
• What does NOT count. If our system fails to generate a letter (for example, the AI returns an error, or the request times out), it does not count against your cap. Failed generations cost you nothing.
• Decoded weighting. On Free, Decoded scans are unlimited and never count against your one free letter. On Personal and Pro, each Decoded scan counts as 0.5 of a letter against your monthly cap. So a Personal user writing 10 letters in 30 days has room for 10 more Decoded scans within their 15-letter cap.
• What "rolling 30 days" means. We look back 30 days from the moment you press Generate, count what you have used in that window, and check it against your cap. It does not reset on the 1st of the month. If you joined on the 15th, your oldest letter falls out of the window on day 31.
• The Free letter is lifetime. On the Free plan, your one letter does not refresh after 30 days. Once you have used it, you have used it.
• Unused letters do not carry over. If you are on Personal and only use 5 of your 15 letters in a 30-day window, the other 10 do not roll forward to the next period. The cap is a window of headroom, not a bank.
• What happens at the cap. When you reach your cap we let you know on screen and block further letter generation until you either (a) upgrade to a higher plan or (b) wait for the rolling window to free up capacity. We will never silently charge you for extra letters.
• No one-off top-ups. We do not sell pay-per-letter top-ups. If you need more letters than your current plan allows, the path is to upgrade your subscription.
• If you regenerate. If you do not like a letter and ask the system to regenerate it, that is a new letter and counts as a new use of your cap. Edit the existing letter in-place if you want changes without using another credit.
• Multi-document scan (Pro only). Uploading multiple documents in one Decoded session still counts as one Decoded use (0.5 of a letter) on Pro, not one per document.

Other pricing terms

Prices are in pounds sterling and include VAT where applicable. We can change prices, but if we do we will tell you at least 30 days in advance and you can cancel before the new price applies. Existing subscriptions stay on the price you signed up at until your next renewal.

Annual subscriptions are pre-paid and discounted (effectively a one-month-free discount on the monthly rate). If you cancel an annual subscription mid-year, see our Refund Policy for how that works.

Promotional pricing (e.g. a launch discount) does not lock in for life - if we offered a discounted intro price, the standard price applies from your next renewal unless we explicitly stated otherwise.

6. Cancelling and refunds

You can cancel any subscription at any time from Settings. Cancellation takes effect at the end of your current billing period.

If you are a UK consumer, you have a 14-day right to cancel a new subscription under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within 14 days and have not used the service, we will refund you in full. If you have used the service, we may charge for the value used. See our Refund Policy for the full detail.

7. What you can and can't use Fightingback for

Fightingback is for genuine consumer-rights disputes. See our Acceptable Use Policy for the full list, but in summary you may not use Fightingback to:

• Harass, threaten or intimidate any person.
• Make a claim you know to be false or fraudulent.
• Generate court documents or pleadings (we are not authorised for that).
• Draft letters about other people's disputes without their consent.
• Reverse-engineer the service, scrape it, or resell its output as your own.

If we believe you are misusing the service we can suspend or close your account. We will give you a reason and a chance to respond if it is safe to do so.

8. Who owns what

Letters and content you generate using Fightingback are yours to use as you see fit. You can edit them, send them, share them, print them.

The Fightingback software, the prompts that drive our AI, our brand, our tool catalogue and our content (guides, FAQs, blog) belong to Creative Sauce Ltd. You may not copy, scrape or resell any of these.

9. Our AI - what to know

Letters are drafted by an AI model (Anthropic's Claude, hosted in the United States). Decoded uses the same model to read and explain documents you upload. We send the content you provide to Anthropic for processing. Anthropic does not use your data to train its models. See our AI Use Policy for details.

AI can make mistakes. It can cite the wrong section, miss a date, get a fact wrong. Read the letter before you send it. If anything looks off, edit it.

10. Our liability

We do our best to give you accurate, useful letters. We cannot guarantee outcomes. The result of any dispute depends on facts only you know, the discretion of the other party, the discretion of any tribunal or court, and many other factors outside our control.

To the maximum extent allowed by UK law, our total liability to you in any 12-month period is capped at what you have actually paid us in the 12 months before the claim. We are not liable for: the outcome of any dispute you bring; any decision made by a third party in response to a letter you send; or any loss that was not reasonably foreseeable when you signed up.

Nothing in these Terms limits our liability for death, personal injury, fraud, or anything else where UK law says we cannot limit our liability.

11. Changes to these Terms

We may update these Terms. If we make a material change we will email you and show a banner on your dashboard the next time you log in. You may need to re-accept before continuing to use paid features. The version of these Terms in force is shown at the bottom of this page.

12. Governing law and disputes

These Terms are governed by the laws of England and Wales. If we cannot resolve a dispute between us by talking, the courts of England and Wales will have jurisdiction.

If you have a complaint, please email us first - we will try to put it right within 5 working days. If we cannot, you may be able to use an alternative dispute resolution scheme; we will tell you which one applies depending on the issue.