Terms and Conditions

Last updated: March 2026

1. About The Underdog

The Underdog is operated by Creative Sauce Ltd, trading as The Underdog. We are registered in England and Wales under company number 12582512.

The Underdog is an AI-powered consumer rights platform that helps users understand their rights and generate template letters for common consumer disputes. Our platform provides informational tools, not legal advice.

2. Service Description

The Underdog offers:

• RightsCheck: Understand your consumer rights
• ParkingFight: Challenge unfair parking tickets
• BenefitsFight: Check benefit entitlements
• DebtShield: Manage debt issues
• FOIRequest: Make Freedom of Information requests
• Decoded: Scan and understand legal documents
• Plus many other consumer rights tools

Each tool generates template letters and guidance based on relevant UK legislation, which you can customize and send.

3. Free Tier

The free tier includes:

• 3 free single-document scans in total across all tools (not per tool)
• Each free scan is limited to a single document of up to 3 pages
• Multi-document cases and cases exceeding 3 pages require a paid subscription
• Requires email registration

After using your 3 free scans, you must subscribe for unlimited access or pay per letter. Free scans are counted globally across all tools and cannot be reset.

4. Paid Subscription

The Underdog Premium membership offers unlimited access to all tools:

• Monthly: GBP 4.99 per month
• Annual: GBP 39.99 per year (save 33% compared to monthly)
• Pay-per-letter: GBP 2.99 for a single letter without subscribing

Subscription payments are processed securely through Stripe.

5. Cancellation

You can cancel your subscription at any time through your account settings. No refunds are provided for partial periods. Cancellation takes effect at the end of your current billing period.

6. Accuracy and Outcomes

While we strive to provide accurate information and well-written letters:

• We cannot guarantee specific outcomes in your dispute
• UK laws change and vary by region
• Every case is different
• The success of a letter depends on many factors beyond our control

Our letters are based on current UK law and proven frameworks that have worked for thousands of users, but results cannot be guaranteed.

7. Your Responsibility

You are responsible for:

• Reviewing all generated content before sending
• Ensuring accuracy of information you provide
• Customizing letters to match your specific situation
• Complying with all applicable laws

Do not send a letter that you do not fully understand or that is inaccurate for your situation.

8. Intellectual Property

• Generated letters: Letters generated by The Underdog are yours to use. You own the right to send and use them as you see fit.
• Platform IP: All platform software, tools, and underlying intellectual property belong to Creative Sauce Ltd.
• User content: You own your case data. We do not claim ownership of documents you upload.

9. Limitation of Liability

To the maximum extent permitted by law, Creative Sauce Ltd and The Underdog are not liable for:

• The outcome of any dispute or claim
• Losses resulting from using our platform
• Damages from legal proceedings
• Indirect or consequential damages

Our liability is limited to the amount you paid for the service.

10. Data Retention, Archiving and Deletion

• Active cases: Full case data, uploaded documents and AI-generated letters are stored securely while your case is active. There is no time limit on active cases.
• Resolved cases: When you mark a case as resolved, an archiving countdown of 30 days begins. You will receive email reminders to download your complete case files at: immediately on resolution, 3 weeks before archiving, 2 weeks before, 1 week before, and 1 day before. Each email contains a direct link to download your files.
• Archiving: After 30 days, uploaded documents and full-resolution files are permanently and irreversibly deleted. Only a text-only record of the case is retained (including AI-generated letter text, your original situation description, case dates and metadata). This text record is kept indefinitely for legal compliance purposes and so you can refer back to it.
• What is preserved after archiving: All AI-generated letters and analysis text, your original situation description, case metadata (dates, tool used, status history), and document filenames/types. What is permanently removed: all uploaded document images and files.
• Download responsibility: You are solely responsible for downloading and saving copies of your full case files (including uploaded documents) before the 30-day archiving deadline. We send multiple email reminders, but it is your responsibility to act on them. The Underdog accepts no liability for data loss resulting from archiving or user-initiated deletion.
• Deletion: You may delete any case at any time from My Cases. Deletion is immediate and irreversible. All data, including the text record, is permanently removed. This cannot be undone.
• Free tier storage: Free users may store up to 3 active cases. Paid subscribers have unlimited case storage.
• Reopening cases: You may add follow-up letters to existing cases at any time before archiving. The AI will read your full case history to generate accurate follow-up correspondence. After archiving, you can still view your text records but cannot generate new letters based on archived cases.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

12. Changes to Terms

We may update these Terms and Conditions from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of The Underdog after changes constitutes acceptance of the updated terms.

13. Contact Us

If you have questions about these Terms and Conditions, please contact us at:

hello@underdoguk.com