Authoritative UK websites and guides we reference
These are the official UK resources we reference when building your ContractTrap letter. Useful if you want to dig deeper into unfair contract terms, cooling-off periods, or your right to challenge hidden charges and restrictions.
The law that protects you from unfair contract terms. Explains what terms are considered unfair and when they're not binding.
Legislation.gov.uk - CRA 2015 s.62 - UK Parliament
Additional protection against unfair terms. Prevents businesses from excluding liability for negligence or breaching your rights.
Legislation.gov.uk - UCTA 1977 - UK Parliament
Your right to cancel distance and off-premises contracts within 14 days of purchase, no questions asked.
gov.uk/consumer-rights-when-things-go-wrong - UK Government
For complaints about unfair contract terms from banks, insurers, and financial services providers.
Local authority office that investigates unfair trading practices and unfair contract terms.
gov.uk/find-local-trading-standards-office - UK Government
Free guidance on unfair terms, what you're not bound by, and how to challenge a contract.
citizensadvice.org.uk - Citizens Advice
Independent advice on unfair contract terms and your right to cancel within 14 days.
which.co.uk - Which?
A term that unfairly disadvantages you. Examples: hidden fees, no cancellation rights, removing your legal rights, or unreasonable restrictions.
No. Any term that tries to remove or limit your legal consumer rights is automatically unfair and not binding on you.
When you buy from a distance (online, phone, mail), you have 14 days to cancel with no reason and get a full refund. Some exceptions apply (food, custom items).
Complain in writing and escalate to Trading Standards or the relevant ombudsman. You can also take them to small claims court.