Authoritative UK websites and guides we reference
These are the official UK resources we reference when building your FlightFight letter. Useful if you want to dig deeper into your passenger rights under UK261 and EC261, or understand how to claim compensation for delays and cancellations.
The law protecting passengers on flights departing from UK airports. Sets your right to compensation for cancellations and long delays.
Legislation.gov.uk - UK261 - UK Parliament
Applies to flights arriving in the EU from outside. Covers passenger rights for delays, cancellations, and denied boarding.
EUR-Lex - EC261 - European Commission
International agreement governing airline liability for passenger injury, baggage loss, and compensation limits.
icao.int - International Civil Aviation Organization
UK aviation regulator. Provides guidance on passenger rights and can investigate complaints about airline conduct.
caa.co.uk - CAA
Free alternative dispute resolution service for flight compensation claims. A faster and cheaper option than court.
cedr.com/aviation/ - CEDR
Standards that airlines must follow for customer service, compensation, and support during disruptions.
caa.co.uk/passengers/ - CAA
Free guidance on flight compensation, what you're entitled to, and how to claim from airlines.
citizensadvice.org.uk - Citizens Advice
Independent advice on flight rights, cancellations, delays, and what compensation you can claim.
which.co.uk - Which?
Practical guidance on claiming flight compensation, delays, and what to do if an airline won't pay.
moneysavingexpert.com - MoneySavingExpert
Service that tracks flight compensation claims and helps passengers understand their rights and claim amounts.
airhelp.com - AirHelp
Under UK261, if your flight arrived more than 3 hours late due to airline fault, you can claim between GBP250 and GBP600 depending on flight distance. Extraordinary circumstances (like weather) may mean the airline is not liable.
If cancelled due to airline fault, you get the same compensation as a 3+ hour delay (GBP250-600). If the airline offered rebooking or a refund, you still get compensation. Extraordinary circumstances may be an excuse.
Generally, you have 6 years to claim from the date of the flight (5 years in Scotland). However, airlines often limit claims to 2-3 years in their terms and conditions.
Extraordinary circumstances (like severe weather, bird strike, or air traffic control strikes) may exempt airlines from paying. However, they must still provide care, meals, and hotel during disruption.
Yes. If denied boarding due to overbooking and not your fault, you can claim compensation (GBP250-600 depending on distance) plus a rebooking flight or refund.