Authoritative UK websites and guides we reference
These are the official UK resources we reference when building your FaultyReturn letter. Useful if you want to dig deeper into your rights with faulty goods, repairs, replacements, and refunds under consumer law.
The main law protecting you when goods are faulty. You have a right to repair, replacement, or refund within 30 days of discovery.
Legislation.gov.uk - Consumer Rights Act 2015 - UK Parliament
Additional protection for goods purchased. They must be of satisfactory quality, fit for purpose, and match what was advertised.
Legislation.gov.uk - Sale of Goods Act 1979 - UK Parliament
Official government guide to your rights when goods are faulty, including who pays for repairs and how long you can claim.
gov.uk/consumer-rights-when-things-go-wrong - UK Government
For faulty goods bought with credit or if the retailer is a financial business. Can award compensation.
Local authority office investigating unfair trading and breaches of consumer law by retailers.
gov.uk/find-local-trading-standards-office - UK Government
Free guidance on your rights with faulty goods and how to claim repairs, replacements, or refunds.
citizensadvice.org.uk - Citizens Advice
Independent advice on dealing with faulty goods, your rights, and when you can get a refund.
which.co.uk - Which?
Practical guidance on claiming refunds for faulty goods and fighting back against retailers.
moneysavingexpert.com - MoneySavingExpert
Goods that don't meet the quality standard expected, don't work as described, aren't fit for purpose, or have a defect that appeared within the first 30 days of purchase.
You have up to 6 years from the date of purchase to claim (5 years in Scotland). However, for goods purchased recently, you likely have a stronger claim if you complain within 30 days.
No. Under the Consumer Rights Act, if goods are faulty, you have the right to repair, replacement, or refund. The retailer cannot refuse.
Normal wear and tear is different from a defect. If goods fail prematurely due to poor quality, that's a defect, not wear and tear.
Yes. You're protected even for second-hand goods, but the quality expected is adjusted for the item's age and condition. Private sales are not covered.