Get Your Refund — Free UK Consumer Rights Letter Generator
Generate a professional, legally-backed refund letter for faulty goods, items not as described, or services not performed. Based on the Consumer Rights Act 2015. No signup required.
Answer a few quick questions about your faulty goods or service. Takes just 2-3 minutes.
2
Generate Your Letter
We generate a professional, legally-backed refund demand letter using Consumer Rights Act section references.
3
Send & Track
Download, print, or send your letter via recorded delivery. Keep copies for your records.
Backed by UK Consumer Law
Goods
Consumer Rights Act 2015
Sections 9–17 define your statutory rights for faulty goods, items not as described, and unfit for purpose.
Heritage Law
Sale of Goods Act 1979
The foundational law protecting buyers. Used in our letter for extra legal weight.
Services
Supply of Goods & Services Act 1982
Sections 13–15 cover services not performed with reasonable care or skill.
What You Can Claim
🛍️
Faulty Goods
Product breaks within a reasonable timeframe and can't be fixed.
📋
Not as Described
Item doesn't match the description, photos, or seller's promises.
⚙️
Unfit for Purpose
Product isn't fit for the purpose you reasonably expected.
🔧
Repair Failed
You paid for a repair that didn't work properly or was rushed.
📦
Delivery Failures
Item never arrived, arrived late, or arrived damaged.
💼
Services Not Performed
Service not done with reasonable care or skill.
Frequently Asked Questions
How long do I have to return a faulty product?▼
Under the Consumer Rights Act 2015, you have 6 years in England, Wales, and Northern Ireland (5 years in Scotland) to claim if goods are faulty. However, within the first 6 months, the fault is assumed to have existed when you bought it. After 6 months, you must prove the fault was pre-existing. For practical purposes, act as soon as you notice a fault.
Can a shop refuse a refund on a faulty item?▼
No. Under Consumer Rights Act sections 9–17, you have a statutory right to a full refund if: the item is faulty or not as described, the seller can't fix it within a reasonable time, or it's unfit for purpose. The seller cannot refuse by pointing to their returns policy—your statutory rights override any store policy. They must offer a refund, repair, or replacement.
What is the 30-day short-term right to reject?▼
If a fault appears within 30 days of purchase, you have the right to reject the item and demand a full refund without needing to let the seller try to repair it first. After 30 days, the seller can offer a repair or replacement before you can demand a refund. This is your strongest position—act within 30 days if possible.
Do I need a lawyer to get my refund?▼
No. FaultyReturn generates a professional, legally-backed letter that references the Consumer Rights Act and your statutory rights. Many sellers respond immediately to a formal letter. If they don't, you can escalate to your bank's chargeback team, the Small Claims Court, or a complaints body like Ombudsman Services. A lawyer is optional, not required.
What if the seller says they have their own returns policy?▼
Their returns policy cannot override your statutory rights under the Consumer Rights Act. If they say "all sales final" or "30-day returns only" but your item is faulty or not as described, those terms don't apply. Your statutory rights are separate and stronger. FaultyReturn's letter makes this clear with direct Act references.
What if the seller refuses to respond to my letter?▼
If you've sent a recorded delivery letter and they ignore it, your next steps are: (1) Contact your bank's disputes team for a chargeback if you paid by card. (2) File a complaint with the Small Claims Court (claim online at moneyclaims.service.gov.uk). (3) Report to Trading Standards or your local Citizens Advice Consumer Service. Most sellers respond once they see a formal letter—silence is rare.
Ready to Claim Your Refund?
Generate your free, legally-backed refund letter in minutes. No payment details required—ever.
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FaultyReturn is a member tool of Fightingback. Generate as many letters as you need.