What Fightingback Is and Isn't
In plain English. No legal jargon. Last updated 5 June 2026.
- Fightingback is a consumer-rights drafting tool. It is not a law firm.
- We draft letters that cite UK legislation. We do not give regulated legal advice.
- Every letter we generate should be read and reviewed before you send it. AI can make mistakes.
- Our chatbot is AI. It is not a counsellor and not a solicitor. If you are in crisis, please call one of the helplines listed below.
- For serious matters - court action, criminal cases, large amounts of money - get a solicitor or call Citizens Advice.
- We are not authorised by the Solicitors Regulation Authority. We are not regulated by the Financial Conduct Authority.
What we are
Fightingback is a software service that drafts formal letters citing UK consumer-rights legislation. We are good at the first move in a dispute - the letter that demands what you are owed, in language that signals you know your rights and intend to use them.
Behind every letter is an AI model trained to understand the relevant UK statutes - the Consumer Rights Act 2015, the Housing Act 1988, the Employment Rights Act 1996, POFA 2012, FCA CONC, and dozens more depending on which tool you use. The model drafts the letter; we package it with the right citations, deadlines and escalation routes.
What we are not
We are not a law firm. Creative Sauce Ltd is not authorised by the Solicitors Regulation Authority. We are not on the Roll of Solicitors. We do not have professional indemnity insurance of the kind solicitors carry. We have no duty of care to you in the way a solicitor would.
We are not a regulated legal service. If you need someone to represent you in court, draft pleadings, advise on a will, handle a probate, give immigration advice, or conduct litigation - get a solicitor. We do not do those things.
We are not authorised by the FCA. Some of our tools touch financial services (BankBack, DebtShield, InsuranceFight). We help you compose a letter that cites consumer-protection regulations and references your rights. We are not authorised to give regulated financial advice and we do not.
When you should NOT use Fightingback alone
Use a solicitor or Citizens Advice (or both) for:
- Anything involving a court date you have been given.
- Eviction proceedings - especially if you are already in possession proceedings.
- Criminal matters of any kind.
- Disputes involving large amounts of money where the cost of legal advice is small compared to what is at stake.
- Cross-border issues (a UK consumer fighting a US company, for example).
- Anything where your immigration status is at risk.
- Anything where you would be putting your home, your livelihood or your liberty at risk.
Citizens Advice is free at citizensadvice.org.uk. Many solicitors offer free initial consultations.
If you are in crisis
Fightingback is not the right place to be if you are in crisis. We don't have humans on call. Our chatbot is not a counsellor and our tools won't help you in an emergency. Please reach out to one of the services below - all are free, most are available 24/7, and all are run by trained humans whose job it is to help.
If you or someone else is in immediate danger: Call 999. If you cannot speak, dial 999 then press 55 (Silent Solution) and stay on the line.
Samaritans - call 116 123 any time, day or night. For anyone going through a difficult time, struggling to cope, or thinking about suicide. Free from any UK phone. Email jo@samaritans.org.
National Domestic Abuse Helpline (run by Refuge) - call 0808 2000 247 any time, day or night. Free, confidential, women-only.
Men's Advice Line (for male victims of domestic abuse) - call 0808 801 0327, Monday to Friday 10am-8pm.
Rape Crisis England & Wales - call 0808 500 2222, 24/7 free support line.
NSPCC (if you are worried about a child) - call 0808 800 5000, 9am-6pm. If a child is in immediate danger, dial 999.
Childline (for under 19s) - call 0800 1111, free and confidential.
Shelter (housing crisis, homelessness, eviction) - call 0808 800 4444, Monday to Friday 8am-8pm, weekends 9am-5pm.
StepChange (debt crisis) - call 0800 138 1111, Monday to Friday 8am-8pm.
MIND (mental health support) - call 0300 123 3393, Monday to Friday 9am-6pm. Or text 86463.
NHS 111 - for urgent medical help (not life-threatening) - call 111 or visit 111.nhs.uk.
What our chatbot does and doesn't do
The little chat widget on our homepage and inside the app is AI-powered. It can answer questions about how Fightingback works and point you to the right one of our 26 tools. It is not a counsellor. It is not a solicitor. It does not see your conversation as a private session with a trained professional.
If you tell the chatbot you are in crisis - that you are thinking of harming yourself, that you are being abused, that you are about to be made homeless tonight - it has been trained to refuse to roleplay as help and to signpost you to the services above. That is the right answer. We do not want our AI pretending to be a crisis counsellor. Please reach out to the humans above.
See our AI Use Policy for the full detail of what the chatbot will and won't engage with.
Read the letter before you send it
AI sometimes gets things wrong. It might cite a section that does not apply to your facts. It might miss a date you did not mention. It might use a tone you do not want.
Every letter we generate appears in a preview pane before you do anything with it. Read it. Edit it. Make it yours. The moment you send a letter, you are responsible for what it says.
Outcomes
We cannot guarantee the outcome of any letter you send. Whether your housing association refunds you, whether your council cancels the PCN, whether your benefits decision is overturned - these depend on facts only you know, decisions third parties make, and many factors we do not control.
What we can say is that letters that cite the right legislation, in the right tone, with clear deadlines and escalation routes, get taken more seriously than generic complaints. That is the value we offer.