What You Can And Can't Use Fightingback For

In plain English. No legal jargon. Last updated 5 June 2026.

What Fightingback is FOR

Fightingback exists to help ordinary people deal with the kinds of consumer-rights problems that come up in life:

• An unfair parking ticket.
• A refund a retailer is refusing to give you.
• A housing association behaving badly.
• A benefits decision you want to challenge.
• A bank charge or debt issue.
• A council tax problem.
• A late flight you should be compensated for.

You use it for your own disputes - or for someone close to you, with their permission and on their behalf. That is what we built it for.

What Fightingback is NOT for

The following are not acceptable uses of Fightingback. Doing any of these can get your account suspended without warning:

• Harassment. Sending repeated, malicious or intimidating letters to a person who has done nothing wrong.
• Fraud. Generating letters that claim something untrue with the intent to extract money or services you are not entitled to.
• Letters about other people's disputes without consent. You can write letters for yourself or for someone who has asked you to act for them. You cannot use Fightingback to harass a third party with whom someone else is in dispute.
• Court pleadings or criminal documents. We are not authorised for this and the output is not designed for court use.
• Letters to vulnerable parties. Do not use Fightingback to compose threatening letters to elderly or vulnerable people in personal disputes (a neighbour, a relative). Use a mediator or Citizens Advice for these situations.
• Mass-generated correspondence. Do not use Fightingback to send thousands of similar letters as part of a coordinated campaign.
• Letters about anything illegal. Obviously.

What you must not do with the service itself

• Don't scrape our pages, content or APIs.
• Don't reverse-engineer our prompts or attempt to extract them from API responses.
• Don't resell letters generated by Fightingback as your own product.
• Don't share your account login with other people. One account per person.
• Don't attempt to circumvent rate limits, caps or paywalls.
• Don't use Fightingback for anything that breaks the law where you are.

What happens if you breach this policy

Depending on how serious the breach is:

• First infraction, no harm done. We will email you, explain what we saw, and ask you not to do it again.
• Repeated or moderate. Temporary suspension while we look into it.
• Serious (fraud, harassment, illegal use). Immediate account closure and, where appropriate, reporting to authorities.

We try to be reasonable. If you think we have got it wrong, email hello@fightingback.uk.

Reporting misuse

If you believe someone is using Fightingback to harass you or to generate false claims about you, email hello@fightingback.uk with the subject "Acceptable Use complaint". Tell us what you have received and where. We will investigate within 5 working days.