How It Works Solve My Problem Articles Pricing
How it works

The system wasn't built for you.
We were.

Four steps. About sixty seconds. No jargon, no phone queues, no forms designed to exhaust you.

1

Choose your problem

Parking ticket, Amazon refund, landlord ignoring you, a demand from HMRC, a debt collector letter, an unfair council decision. Pick from twenty-six problem areas we've built specialist tools for.

Not sure which one fits? The Decoded scanner reads any letter or bill and tells you what it actually is.

2

Tell us what happened

A few short questions in plain English. Upload the letter, bill or notice you received if you have one. That's it. No account needed to draft your first letter.

"They took £312. Fee wasn't in the terms I saw. Ignored my three emails."

3

Get your letter

A professionally structured legal response, drafted in about sixty seconds. It cites the exact UK legislation, ombudsman rules and reported case law that apply to your situation. You get the same law a solicitor would reference, ready for you to review and send.

Consumer Rights Act 2015 s.19, POFA 2012 Schedule 4, Ofgem back-billing rules, FCA CONC 7 — whatever your case actually turns on.

4

Send it. Track it. Escalate if needed.

Send by email, post or the company's complaints portal. Your case tracker keeps every letter, deadline and reply in one place. If they ignore you or fob you off, we draft the next letter and, when the time comes, the ombudsman or tribunal escalation.

Most people don't lose because they're wrong. They lose because they don't know what to say next.

You don't need to know the law. You just need to know where to start.
Ordinary people should be able to stand up to organisations with extraordinary resources. That's the whole point of Fightingback. Your first letter is free. No signup for one.
Solve my problem →
Frequently asked
The obvious questions.
Is Fightingback a law firm?
No. We're not solicitors and we don't represent you. Fightingback drafts letters, cites the law that applies, and helps you present your case properly. You send the letter, and you decide what to do with any reply. For anything that needs a court appearance or formal representation, a solicitor is the right call.
Do I have to sign up?
Not for your first letter. Take it for a spin. If it saves you time or money and you want more, that's when signup happens.
What if my problem doesn't fit any of the twenty-six tools?
Start with the Decoded scanner. Upload the letter or notice. It reads what's actually going on and points you at the right tool, or tells you plainly if this is one for a solicitor or an ombudsman route we don't cover.
Will the other side take an AI-drafted letter seriously?
The other side doesn't see how the letter was written. They see a properly structured legal response that cites the exact rules they hoped you didn't know. That's what changes the tone of the reply.
What does it cost?
One free letter for everyone, no signup. After that, Personal is £4.99 a month (15 letters over a rolling 30 days), Pro is £9.99 a month (40 letters). No rolling trap, no auto-price-rises, cancel any time. See pricing.