What are you trying to sort out?
Pick the category that matches your problem. Every category has the tools, guides and real-people case notes for that fight in one place.
Banking & Finance
Unfair charges, refund refusals, unauthorised payments, disputed transactions, APP fraud, account closures.
Draft my letter →Debt Collectors
Old debts, statute-barred claims, doorstep visits, threatening letters, dispute the debt, prove it or drop it.
Draft my letter →Housing
Repairs ignored, deposit withheld, mould, eviction notice, rent rises, housing association complaints.
Draft my letter →Parking & Driving
Private parking tickets, council PCNs, ULEZ and clean-air appeals, bailiff enforcement, appeal grounds.
Draft my letter →Travel & Flights
Flight delays and cancellations under UK261, package holiday claims, lost luggage, denied boarding.
Draft my letter →Shopping & Online Orders
Amazon, eBay, faulty goods, item not as described, delivery failures, refund refused, marketplace disputes.
Draft my letter →Employment
Unfair dismissal, discrimination, unpaid wages, grievance letters, ACAS Early Conciliation, tribunal prep.
Draft my letter →Councils & Government
Council tax band challenge, planning refusals, bailiff enforcement, service failures, formal complaint letters.
Draft my letter →Mobile & Broadband
Ofcom complaints, exit fees, speed guarantee failures, mid-contract price rises, contract cancellations.
Draft my letter →Energy
Back-billing, wrong meter readings, direct-debit overcharges, Ofgem escalation, Energy Ombudsman route.
Draft my letter →Insurance
Claim rejected, offer too low, disputed excess, write-offs, no-claims disputes, ombudsman escalation.
Draft my letter →Tax & HMRC
Underpayment demands, penalty appeals, self-assessment disputes, PAYE errors, First-tier Tax Tribunal.
Draft my letter →Family & Benefits
PIP and DWP refusals, mandatory reconsideration letters, tribunal appeals, child support, care needs.
Draft my letter →Scam Recovery
Authorised push payment (APP) fraud, bank refund refusals under the 2024 rules, Financial Ombudsman route.
Draft my letter →Upload the letter, bill or notice that landed on your mat. Decoded reads it, tells you what it actually is in plain English, and points you at the right tool.