Real wins. Real cases. Real anonymised outcomes.
Every fight here happened. Every name has been changed. Every letter cited real UK statute. If Fightingback helps you win one back, we'd love to add it.
Amazon kept saying no. Until this letter.
Refund refused twice by Amazon customer service. A single properly-worded letter citing the A-to-Z Guarantee and CRA 2015 s.20 turned the third answer into a full refund within eight days.
Read the story →The bank said commercial decision. £2,400 back after one letter.
Authorised push payment fraud. Bank refused reimbursement initially. Letter cited the October 2024 PSR mandatory reimbursement rule. Refund and interest paid within eleven days.
Read the story →Housing repairs ignored for nine months. Council apologised in 11 days.
Damp and disrepair complaints ignored across multiple emails and phone calls. Formal letter citing the Homes (Fitness for Human Habitation) Act 2018 and Housing Ombudsman escalation triggered a full response within eleven days.
Read the story →Over £9,000 service charge challenged. Tribunal filed.
Service charge invoice for a proportion of contingency reserve challenged as unreasonable. Section 27A application to First-tier Tribunal filed. Freeholder now on the back foot.
Read the story →Debt collector chasing an 8-year-old debt. Removed. Statute-barred.
Old catalogue debt sold on and re-chased. No payments or written acknowledgements for over 6 years. Prove-it and statute-barred letter cited the Limitation Act 1980. Debt confirmed unenforceable.
Read the story →£100 parking charge. Never actually parked.
Parking Control Management (UK) Ltd sent a Notice to Keeper for a £100 charge. The vehicle was stationary for approximately 20 seconds while a passenger boarded. The driver never left the vehicle. That is not parking. Appeal cites POFA 2012 Schedule 4 and contract law - no parking event, no acceptance of terms.
Read the story →£112 private parking charge. Cancelled. Signage didn't comply with POFA 2012.
Private parking operator sent a Notice to Keeper. The signage at the site failed key requirements of POFA 2012 Schedule 4. The first-stage appeal to the operator cited the specific failures. Charge cancelled without needing to escalate to POPLA.
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