Hi. I'm Sarah. I built Fightingback because my mum called me in tears.

It wasn't a huge amount by anyone's measure, but it was hers. Every time she tried to get help - Amazon's chat, their support line, the standard escalation route - she got the same thing: a form, a wait, and a decision that landed the wrong way. So she called me. And she cried.

Not at her. At the setup. Because I've built consumer products and legal tech for twelve years and I know what she couldn't have known: her rights were clear. The Consumer Rights Act 2015 covered her. Section 75 of the Consumer Credit Act, if she'd paid on a credit card, covered her. The Amazon A-to-Z Guarantee covered her. She had the law on her side. She just didn't know what to say.

I drafted the letter for her. Cited the exact clauses. Named the escalation route. Set the tone: firm, polite, but boxed into the specific bit of statute they had to respond to. Amazon refunded every penny within forty-eight hours. My mum was relieved. I was still angry - because a two-page letter shouldn't be the difference between losing £600 and getting it back.

I never have. Big or small, corporate or personal - a friend at work getting stitched up, my mum losing £600 to a scam, a neighbour paying a parking charge she shouldn't have. What gets under my skin is watching someone who did their bit lose out because the other side worked out they wouldn't know their rights. Friends would probably call me a bit of a quasi-vigilante about it, but without the balaclava, in temperament not action. Every letter Fightingback drafts is a proper legal one you send yourself. But that temperament is the drive under the product. Someone paid the bill. Someone did their bit. And then someone else, hiding behind a call queue and a template response, decided not to do theirs. I hate that. A properly-written letter is what makes it hard to keep doing.

Twenty-six specialist tools. Every one trained on a different area of UK consumer law. Parking, insurance, energy, council tax, tenant deposits, HMRC, work grievances, debt collectors - the letters ordinary people need to write, and never do, because the blank page beats them. Each tool asks a few short questions. Reads the letter you got, if you upload it. Then it drafts a letter grounded in real statute, ready for you to review and send.

You still send the letter yourself. You still decide what to do with the reply. If your case ends up in court, a solicitor is the right call. FightingBack is the tool that gets you from a blank page to a properly-worded response in about sixty seconds, at a price that isn't cruel. First letter is free, no signup for one. After that it's £4.99 a month for fifteen letters, or £9.99 for forty. No rolling trap, no auto-price-rises.

You have more rights than you think. The law is often on your side. The problem is knowing how to use it. If FightingBack helps you turn one bad letter into a win, it's done its job. That's the whole thing.